Contact Us

Imprint

Headquarters
TelcoVillage GmbH
c/o eSIM.me
Hennigsdorfer Street 126
13503 Berlin
GERMANY

Mandatory details.
Managing director: Christos Omiridis
Entry in the commercial register: Local Court BERLIN Charlottenburg, HRB 148195B
USt-IdNr.: DE243398656
Tel.: +4930221790000
eMail: info[at]telcovillage.com

Supervisor.

Federal Network Agency for Electricity, Gas, Telecommunications, Post and Railway.
Tulip Field 4
53113 Bonn

Disclaimer

TelcoVillage does not guarantee that the information provided on this website is complete, correct and in any case up to date. In particular, TelcoVillage assumes no liability for content that is expressly or impliedly identified as third-party content. TelcoVillage is not responsible for ensuring that such content is complete, correct, up-to-date and lawful and does not interfere with the legal rights of third parties in an unlawful manner. This also applies to the content of websites referred to by a link.

TelcoVillage reserves the right to make changes or additions to the information provided or to remove it without prior notice.

In no event shall TelcoVillage be liable for any damages arising from lack of use or loss of data in connection with the use of documents or information or the provision of services accessible on this website.

Out-of-court dispute resolution.
a) Information on consumer dispute resolution in accordance with § 36 Consumer Dispute Resolution Act (VSBG).

Telecommunications consumer arbitration board of the Federal Network Agency in Bonn.

In order to settle a dispute with TelcoVillage about the cases mentioned in § 47a TKG, the customer can initiate a conciliation procedure at the Consumer Conciliation Board Telecommunications of the Federal Network Agency in Bonn (Consumer Conciliation Board) by submitting an application. TelcoVillage is willing to participate in arbitration proceedings by the Federal Network Agency.

The contact details of the consumer arbitration board are:

Federal Network Agency
Consumer Conciliation Board Telecommunications (Department 216).
P.O. Box 80 01
53105 Bonn

Other disputes.
For the rest, TelcoVillage does not participate in dispute resolution proceedings before any other consumer arbitration body. TelcoVillage is rather interested in resolving disputes with its customers through direct contact. Please contact the customer service of TelcoVillage.

b) Information on online dispute resolution pursuant to Article 14 (1) ODR Regulation.
The EU Commission provides a platform for online dispute resolution (OS platform) of consumer disputes arising from online sales contracts and online service contracts. You can reach this platform on the Internet at:

https://ec.europa.eu/consumers/odr/