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Contact Us

Use the contact form only for general inquiries.


DON'T use the contact form to cancel an existing order!!
To cancel an existing order before a shipping label is created, please use the cancel button next to your order, within you order history, inside your account!


DON'T use the contact form to apply for a return for refund !!

To apply for a return for refund for an eSIM.me Card, please use the return to refund form only!

(eSIM Profiles from the Marketplace cannot be return and are not refundable)


DON'T use the contact form for trouble tickets!!
To open a trouble ticket, please use the ticket system within your account only!

Looking forward to hearing from you

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Our Location

eSIM.me Store
TelcoVillage GmbH
Hennigsdorfer Str. 126
13503 Berlin • GERMANY
Telephone
+4930221790000

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