Return-for-a-Refund Policy

This Return-for-a-Refund policy ("Policy") describes how you can return an eSIM.me Card, ordered from esim.me website ("Website" or "Service") to get a refund of the value of the eSIM.me Card. This Policy is a legally binding agreement between you ("User", "you" or "your") and TelcoVillage GmbH ("TelcoVillage GmbH", "we", "us" or "our"). You should read this Policy so you can understand the exact pre-conditions required to apply for a Return Merchandise Authorization, the procedure you need to follow when shipping back the eSIM.me Card to us, as well as your collaboration duties to ensure a successful delivery of the eSIM.me Card to you in the first place.

If you have received your eSIM.me card(s) and are not satisfied for any reason, you may return the eSIM.me card(s), within 14 days of delivery, and request a refund for the value of the eSIM.me card(s).


Proof of Purchase

To process your return, we need your order number as proof of purchase. Please note that we cannot issue a Return Merchandise Authorization (RMA) number without the above proof of purchase


Proof of Delivery


Cancellation of Order


Delivery Dates


Your Duty to Cooperate

For a successful delivery of the shipment, you are obliged to cooperate.


Claims via PayPal or your credit card company


Refund only for returned eSIM.me cards

To receive a refund for an eSIM.me card, you must first return the eSIM.me card(s) to us. To return the eSIM.me card(s), you must first obtain a Return Merchandise Authorization (RMA) number. Returns will not be accepted without a valid Return Merchandise Authorization number.

Returns can be sent to the following address: TelcoVillage GmbH, c/o RMA eSIM.me, Hennigsdorfer Str. 126, 13503 Berlin, Germany. You must pay the shipping costs for the eSIM.me card(s) you wish to return.

Shipping or return shipping costs are NOT refundable.

You must ensure that the eSIM.me card(s) are properly packaged so that they are not damaged during shipping.

If the eSIM.me card is damaged or used more than necessary, we may refuse to issue a refund.

If you are returning the eSIM.me Card from outside the European Union, you must declare it as a "Return with no customs value (zero)", otherwise it will not go through customs and will be returned to you, incurring additional charges to you.


Your contact with us

If you wish to contact us regarding this policy, you may do so via the contact form, send an email to eshop@esim.me, or write a letter to TelcoVillage GmbH, c/o RMA [number] eSIM.me, Hennigsdorfer Str. 126, 13530 Berlin, Germany.

This document was last updated on December 12, 2022.