How do I download a new eSIM profile to the eSIM.me APP?
Once you get the QR-code related to your eSIM profile from the network operator, go to the APP, click "Add" and follow the steps.
Please refer to “How to install an eSIM profile to the eSIM.me Card” for details.
How do I switch between eSIM profiles on the eSIM.me APP?
A list of all your available eSIM profiles is displayed on the “main screen” of the eSIM.me APP. Press the “switch” toggle on the left side of the eSIM profile you want to access and follow the messages on your display. The phone might reboot and ask you a pin code.
For more information refer to:
- Why does my phone need to reboot when I switch to a new eSIM profile?
-By switching to a new eSIM profile, you virtually insert a SIM card to your phone. Some smartphones need to reboot to be able to use the virtual SIM Card.
(See below for further details).
- Do all eSIM profiles need a confirmation Code?
No, they don’t. A confirmation code is an additional security feature of your mobile operator. Some mobile operators choose to use a confirmation code, while others do not.
How do I delete an eSIM profile from the eSIM.me APP?
1. Open the eSIM.me APP.
2. Tap on the three button menu on the right of the eSIM profile you want to delete.
3. Confirm that you want to delete the eSIM profile. The eSIM profile will be removed irreversible from the eSIM.me card for ever.
Where do I find the downloaded eSIM profiles?
A list of all downloaded and available eSIM profiles is displayed on the “main screen” of the eSIM.me APP.
Can I have more than one eSIM profile active at the same time?
No, you cannot. You can have only one eSIM profile active per eSIM.me Card at the time.
If you have a Dual-SIM smartphone with two SIM card slots, each of them equipped with one eSIM.me card and each of these with at least one active eSIM profile, then you can have a total of two eSIM profiles active at the same time.
At the top of the eSIM.me APP, each eSIM.me Card is labelled with the name of the SIM card slot e.g. “SIM1” and “SIM2”, depending on the smartphone.
Tap on the SIM card slot to choose which eSIM.me Card you want to manage.
Why does my phone need to reboot when I switch to a new eSIM profile?
Depending on the manufacturer of your smartphone, it may be necessary for you to reboot the phone in order to recognise the newly activated eSIM profile, as it corresponds to a “virtual” SIM card inserted.
This happens also when a physical SIM card is inserted.
What is a confirmation Code for eSIM?
The confirmation code of the eSIM profile is an additional code that needs to be entered before the QR-Code can be used. This authorises the download of the eSIM profile.
Do all eSIM subscriptions need a confirmation Code?
No, they don’t. It depends if your network operator wish to additionally protect the download of a provided QR-Code with a confirmation code.
Do I need a PIN to active my eSIM subscription?
You might need it. This depends on your network operator that has provided you the QR-Code to download the eSIM Profile.
What if my network provider doesn’t (yet) support the eSim standard?
All new technology needs some time to hit the market, like 3G, 4G LTE and 5G.It is a matter of time until all network operators will support a certain technology, but eventually they will.
