Do NOT follow this link or you will be banned from the site!
Customer Support
Your Cart

All about eSIM.me Card

Frequently Asked Questions

1 - eSIM Technology

An eSIM is a SIM Card, permanently embedded into new smartphones, tablets and other mobile devices.

Physical SIM Cards are replaced by "Digital SIM Cards", called eSIM profiles, that can be downloaded from the internet.

An eSIM-compatible device gives you the freedom to instantly download to your mobile device pre-paid and post-paid eSIM profiles of any mobile operator, anywhere in the world. No shipping needed.

Yes, you can do this with eSIM.me. Thanks to the eSIM.me Card, Android smartphones can download, manage and read eSIM profiles. Other mobile devices can at least read the active eSIM profile on the eSIM.me Card.

2 - The eSIM.me Card

The eSIM.me Card looks exactly like a SIM Card, even fits into the same SIM Card slot, but integrates the eSIM technology that a normal SIM Card cannot offer.

The eSIM.me Card is a new technology that makes your existing smartphone compatible with eSIM.

No it doesn't. The eSIM.me Card only offers eSIM technology and does not contain any pre-installed eSIM profiles. The user is free to either buy a new eSIM profile from a mobile operator of his choice or to convert his existing subscription into an eSIM profile. This can be done simply by contacting the current mobile operator.

No, there is no monthly fee. You only pay the purchase price once.

Replace your SIM Card with the eSIM.me Card and download the eSIM.me APP for free from the Google Play Store. You can now upload your first eSIM profile to your eSIM.me Card. Ask a mobile operator to provide you with the QR-Code to their eSIM profile. Once you have received it, open the eSIM.me APP, click “Add” and choose your preferred installation method.

Download the eSIM.me APP for free from the Google Play Store. As soon as you have the QR-Code for your eSIM profile (any provider in the world can provide you with an QR-Code to their eSIM profile), open the eSIM.me APP and click on "+".
The eSIM.me APP offers three options to complete the process of uploading the eSIM profile to your new eSIM.me Card:


- Scan QR code: Allow the eSIM.me APP to scan the printed QR code with your phone's camera to download the eSIM profile.


- Download a QR code image: allow the eSIM.me APP to access your gallery, select the image with the QR code and download the eSIM profile.


- Enter the QR code manually: each QR code corresponds to a number. Therefore, you can manually add the QR code number of your new eSIM profile in the eSIM.me APP.


You are free to choose how you want to install / download your eSIM profiles.

Contact your network operator, tell them that you own an eSIM-compatible device and ask for the QR-Code of your existing subscription.
Once you got the QR-Code, open the eSIM.me APP and click “+”. Choose one among the options available (scan a QR-Code, photo gallery, enter manually) to download your eSIM profile to your eSIM.me Card and follow the instructions to activate the eSIM profile.

Yes, it does. eSIM.me uses an international standard that works in any country in the world. If you have specific questions or experience some issues, please contact us.

3 - The eSIM.me APP

Yes it is. As soon as your eSIM.me Card is inserted, you can use the eSIM.me APP to download and manage the eSIM profiles. You can download the eSIM.me APP for free from the Google Play.

No, you don‘t have to activate it. The eSIM.me APP will work as soon as you insert an eSIM.me Card.

You can download the eSIM.me APP for free from the Google Play.

The eSIM.me APP allows you to download, store and manage eSIM profiles on your Android smartphone. You can store up to 15 eSIM profiles on a single eSIM.me Card.
This is an ideal solution for those who need multiple sims. On the same device you can store and access both your private and business eSIM profiles or you can add a local eSIM profile to your usual one when traveling around the world.
Your eSIM profiles are always with you wherever you are and can be activated with a simple click. Only one eSIM profile can be active at a time.

4 - eSIM Profiles

Once you get the QR-Code related to your eSIM profile from the network operator, go to the APP, click "+" and follow the steps.
Please refer to “How to install an eSIM profile to the eSIM.me Card” for details.

A list of all your available eSIM profiles is displayed on the “main screen” of the eSIM.me APP. Press the “switch” toggle on the left side of the eSIM profile you want to access and follow the messages on your display. The phone might reboot and ask you a pin code.

For more information refer to:

- Why does my phone need to reboot when I switch to a new eSIM profile?
- By switching to a new eSIM profile, you virtually insert a SIM card to your phone. Some smartphones need to reboot to be able to use the virtual SIM Card.
(See below for further details).

- Do I need a PIN to active my eSIM profile?
A PIN code is an additional security feature of your mobile operator. Some mobile operators choose to use a PIN code, while others do not.

1. Open the eSIM.me APP.
2. Tap on the eSIM profile you want to delete.
3. On the top right there is next to the edit icon a trashbin icon. Tap on it to delete the eSIM profile.
3. Confirm that you want to delete the eSIM profile. The eSIM profile will be removed irreversibly from the eSIM.me card forever.

Make sure the eSIM profile you wish to delete, is deactivated. Otherwise the trashbin icon will not be available.

A list of all downloaded and available eSIM profiles is displayed on the “main screen” of the eSIM.me APP.

No, you cannot. You can have only one eSIM profile active per eSIM.me Card at the time.

If you have a dual SIM smartphone with two SIM Card slots, each of which is equipped with an eSIM.me Card and at least one active eSIM profile each, a total of two eSIM profiles can be active at the same time.

At the top of the eSIM.me APP, each eSIM.me Card is labelled with the name of the SIM Card slot e.g. “SIM1” and “SIM2”, depending on the smartphone.
Tap on the SIM Card slot to choose which eSIM.me Card you want to manage.

Depending on the manufacturer of your smartphone, it may be necessary for you to reboot the phone to recognise the newly activated eSIM profile, as it corresponds to a “virtual” SIM Card inserted.
This happens also when a physical SIM Card is inserted.

The confirmation code of the eSIM profile is an additional code that needs to be entered  before the QR-Code can be used. This authorises the download of the eSIM profile.

No, they don’t. It depends if your network operator wishes to additionally protect the download of a provided QR-Code with a confirmation code.

You might need it. This depends on the network operator that has provided you with the QR-Code to download the eSIM profile.

All new technology needs some time to hit the market, just like 3G, 4G LTE and 5G.It is a matter of time until all network operators will support a certain technology, but eventually they will.

eSIM is a global standard that applies anywhere in the world and to every mobile operator.

However, some operators may restrict the group of customer or devices they are willing to sell to.

You will be able to download and install the eSIM from any provider that:

a) Provides you with a QR-Code to the eSIM profile

b) Does not block or exclude devices from being able to download the eSIM profile

5 - eSIM.me Marketplace

You are free to purchase eSIM profiles from any provider of your choice, but please understand that we can only provide support for the eSIM profiles purchased through our eSIM Marketplace: 

The rule is simple:
The provider of the eSIM profile must also provide the support.


6 - I already have an eSIM compatible Android smartphone

Devices with built-in eSIM compatibility and a free SIM card slot, can install an eSIM.me Card into that spare slot and gain DUAL eSIM functionality.

Any device with two free SIM card slots, can install two eSIM.me Cards and also gain DUAL eSIM functionality.

Devices with built-in eSIM-compatibility store the eSIM profiles on a non-removable, embedded eSIM chip.
By adding an eSIM.me Card to the SIM Card slot, these devices can store the eSIM profiles in a removable eSIM chip. This makes it easy to move to other devices, like moving a SIM Card.

7 - eSIM.me - Supported smartphones

To find out whether your Android smartphone can be equipped with eSIM compatibility:

Please download the eSIM.me APP from the Google Playstore under https://app.esim.me

At launch, the eSIM.me APP will check if your device is compatible or not and if compatible, which SIM card slots are supported.

If it is compatible, you can buy this eSIM.me Card.

In some cases, it may not yet be compatible but a Software update may provide compatibility, so check if an Android Software update is available for your device.

Android smartphones are able to download, manage and read eSIM profiles thanks to the eSIM.me Card; while other mobile devices can at least read the active eSIM profile on the eSIM.me Card.

A full Android Variant is required, thus “Android Go”, “Android One” and other “light” Versions do not have the necessary features to support the eSIM.me Card.

Most Android devices with version 9 and higher support eSIM.me. Devices from Samsung, Huawei and Xiaomi even support eSIM.me from Android version 7!

No, it is not. Currently there are no plans of an eSIM.me APP for iOS devices. The eSIM.me APP necessary to download and manage the eSIM profiles of an eSIM.me Card is available only for Android.
However, users of iOS devices can use an eSIM.me Card to read the active eSIM profile previously downloaded and activated on an Android smartphone.

No, it is not. Currently there are no plans of an eSIM.me APP for Windows Laptops or other mobile devices.
The eSIM.me APP necessary to download and manage the eSIM profiles of an eSIM.me Card is available only for Android.
However, users of such mobile devices can use an eSIM.me card to read the active eSIM profile previously downloaded and activated on an Android smartphone.

Yes :)
No eSIM.me APP required, just insert the eSIM.me Card to your other device and the active eSIM profile previously downloaded and activated on your licensed Android device, will be used.

Very practical when your main device is temporary not available e.g. in service due to a broken glass, or simply run out of battery.

8 - Questions about my order

You can cancel or edit an existing order only if no shipping label has yet being created.

Yes, you can request to return your eSIM.me Card for a refund if you are not 100% satisfied with our eSIM.me card. You have 14 days to do so. Shipping costs are not refundable.

To prevent fraudulent activities, e.g. after a theft, we can block an eSIM.me card from administration through the eSIM.me APP.

9 - Shipping

We ship worldwide with exception of the countries that are sanctioned or prohibited by ruling laws.

We ship during business hours from Monday to Friday from 9:00 a.m. to 6:00 p.m. CET, except on German Bank holidays.

If the goods are available in stock, we will ship within 24 hours after the order is placed and the payment is verified.

Delivery dates are only rough estimates and actual delivery can take much longer.

Shipping can take from a few working days up to 8 weeks, depending on the destination.

Express shipping is also available in certain countries, for a higher fee. If you need the eSIM.me Card faster, please book express shipping.


Regular Mail 

We ship with Deutsche Post - Warenpost, the German national post company, wich then will hand over to the national post company of the destination country for delivery.

e.g. USPS for the USA, Canada Post for Canada, La Poste for France, Correos de España for Spain and so on.

The shipment will be delivered to the mailbox, so make sure that your name is written on it and is clearly readable.

This shipping method cannot be used for deliveries to hotels or rentals e.g. airbnb etc.


Express Courier

We ship with UPS, DHL Express, Fedex etc. The customer cannot chose a courier service explicitly. The actual courier is determined the moment we create the shipping label and is not know to us upfront.

We ship using the express saver tariffs, thus delivery by 17:00 of a day. We do that so that you save on shipping costs. Express or Express Plus for deliveries before 10:30 or before 08:30 of a day would be 2x or 3x more expensive. 

Only this shipping method can be used for deliveries to hotels or rentals e.g. airbnb etc.

10 - Known Issues

On Android 13/14, NEVER disable the SIM Slot that holds the eSIM.me Card
Doing so will render the currently active eSIM profile to be not available!


From Android 11 and newer, Android assigns a CardID to every SIM card inserted in the phone and “remembers” what the setting of that SIM card was, including its status (Enabled/Disabled).

Android OS 13/14 can handle eSIM profiles. As eSIM Profiles are "digital" version of a SIM Card, they also get an CardID assigned.
So each eSIM profile gets its CardID, including its status.

When you (think to) disable a SIM Slot, what actually Android does is to set the status of that CardID to "disabled".

Unfortunately, Android is then unable to set the status back to "enabled" again. This is an Android BUG.

So it will remember it was disabled and you will not be able to access that CardID, eSIM Profile.

You have the following options:

a) Install new eSIM profiles or switch to installed eSIM profiles.
ONLY use the eSIM.me APP to enable/disable an eSIM Profiles.

As long as you do not set them to "disabled" in the system settings, by (thinking to) disabling the SIM Slot, they will work.

b) Reset your phone to factory settings, that will clear the “list” of the statuses of the CardIDs.

c) If your phone is rooted, you can follow this guideline a user created, to manually enable the SIM cards in the Android list:

https://forum.xda-developers.com/t/guide-root-fix-re-enable-disabled-esim-me-card-when-no-sim-card-is-detected-may-work-for-all-sim-cards.4548895/#post-88091389

Some eSIM profiles are resistant to the disable command, so they have to be force to be disabled:

[1] Please make sure you are on the latest eSIM.me APP version

[2] In the Menu "Settings" disable the toggle switch

[3] Reboot your phone

[4] Disable the eSIM profile that was not possible to be disabled


Please keep in mind, that this setting may not be well taken by other eSIM profiles that responded properly to the enable or disable commands before.

In that case you will need to enable the toggle switch again when addressing those eSIM Profiles.


To avoid such issues, always purchase your eSIM profiles from the eSIM Marketplace.



When an eSIM profile cannot be enabled, that may be because an already active eSIM profile is resistant to the disable command, so they have to be force to be disabled first:

[1] Please make sure you are on the latest eSIM.me APP version

[2] In the Menu "Settings" disable the toggle switch

[3] Reboot your phone

[4] Disable the eSIM profile that was not possible to be disabled

[5] Enable the desired eSIM profile


Please keep in mind, that this setting may not be well taken by other eSIM profiles that responded properly to the enable or disable commands before.

In that case you will need to enable the toggle switch again when addressing those eSIM Profiles.


To avoid such issues, always purchase your eSIM profiles from the eSIM Marketplace.



When the eSIM.me APP cannot find the eSIM.me Card in a sim slot while a 2nd SIM card is present in the other sim slot, then this may be cause by the 2nd sim card blocking the eSIM.me APP from accessing the sim slots. In this case do the following:

[1] Remove the 2nd card from the sim slot and insert the eSIM.me card in SIM1

[2] Clear the eSIM.me APP data and cache

[3] Open the eSIM.me APP and use "I already have an account" to validate your installation.

[4] The eSIM.me APP should now have access to the sim slot and "find" the eSIM.me card

[5] Insert the 2nd card into SIM2 slot.

When the eSIM.me APP cannot find the eSIM.me Card in a sim slot after an eSIM profile has being activated, then this may be caused by the eSIM profile blocking the eSIM.me APP from accessing the sim slots. If you do not need the eSIM profile anymore e.g. when it expired, in this case you can do the following:

[1] Block the SIM Slot the eSIM.me Card is in

[2] Reboot the phone

[3] The eSIM.me APP should now have access to the sim slot and "find" the eSIM.me card

[4] Open the eSIM.me APP and disable the eSIM profile that is causing the issue

Keep in mind that if you are on Android 13, that this may render the eSIM Profile unusable unless a factory reset of your phone is made.

This is not an error, but intended behaviour.


Keep in mind, that the eSIM.me APP is independent from the eShop.

Please make sure that you have registered an account with the eSIM.me APP before, if not then please register an account.

Feel free to use the same email address you used to register at the eShop.


The reason we separate the account on the eSIM.me Webshop from the account in the eSIM.me APP is because it is possible to order multiple cards to be used by multiple individuals e.g. 

  • Family members
  • Employees
  • Colleagues
  • Friends 

In that case, every individual will want to register the eSIM.me Card under his own email account and not with the same account of the one that purchased the cards for them.

Didn't find your answer?

FAQ


Do NOT follow this link or you will be banned from the site!