To find out whether your Android smartphone can be equipped with eSIM compatibility:

Please download the eSIM.me APP from the Google Playstore under https://app.esim.me

At launch, the eSIM.me APP will check if your device is compatible or not and if compatible, which SIM card slots are supported.

If it is compatible, you can buy this eSIM.me Card.

In some cases, it may not yet be compatible but a Software update may provide compatibility, so check if an Android Software update is available for your device.

This issue only affects old eSIM.me v1 cards. Any eSIM.me v2 card purchased after the 01.03.2025 is not affected.

On Android 13+, disabling the SIM Slot that holds the eSIM.me Card, will render the currently active eSIM profile unavailable! 

If for any reason you must disable the SIM Slot that holds the eSIM.me Card,
first disable the active eSIM Profile in the eSIM.me APP and only then disable the SIM Slot.

From Android 11 and newer, Android assigns a CardID to every SIM card inserted in the phone and “remembers” what the setting of that SIM card was, including its status (Enabled/Disabled).

Android OS 13 can handle eSIM profiles. As eSIM Profiles are "digital" version of a SIM Card, they also get an CardID assigned.
So each eSIM profile gets its CardID, including its status.

When you (think to) disable a SIM Slot, what actually Android does is to set the status of that CardID to "disabled".

Unfortunately, Android is then unable to set the status back to "enabled" again. This is an Android BUG.

So it will remember it was disabled and you will not be able to access that CardID, eSIM Profile.

If you already disabled the SIM Slot while your desired eSIM Profile was enabled, you have the following options:

a) Reset your phone to factory settings, that will clear the “list” of the statuses of the CardIDs.

b) If your phone is rooted, you can follow this guideline a user created, to manually enable the SIM cards in the Android list:

https://forum.xda-developers.com/t/guide-root-fix-re-enable-disabled-esim-me-card-when-no-sim-card-is-detected-may-work-for-all-sim-cards.4548895/#post-88091389

Another option would be to install a new eSIM Profile, as the Android Bug does not affect the eSIM.me card itself, but only the single eSIM profile that was active the moment you disabled the SIM Slot.

This issue only affects old eSIM.me v1 cards. Any eSIM.me v2 card purchased after the 01.03.2025 is not affected.

Avoid disabling the SIM slot holding the eSIM.me Card in Samsung's One UI 6.1: 

Doing so, will disable all SIM Slots and a factory reset will be necessary to gain back access to the SIM Slots.
If you need to be able to switch off the SIM Slot with the eSIM.me Card, please stay with One UI 6.0 until further notice.

Avoid disabling the eSIM.me Card directly from your phone’s SIM Manager, as this may prevent the card from being recognized correctly by the device.

To ensure proper functionality, always follow this sequence:

1. First, disable the active eSIM profile using the eSIM.me App.
2. Only after the profile has been disabled, disable the eSIM.me Card in the phone’s SIM Manager if necessary.

Following this procedure helps maintain correct operation and prevents recognition issues with your eSIM.me Card.

If you have already disabled the card and it is no longer recognized, please contact our Customer Support team for assistance.