Return Merchandise Authorisaton (RMA) request

If you have a problem with your eSIM.me Card that has not been resolved by our technical support, you can request to return the eSIM.me Card to us. The first step is to fill out the Return Form.

This form must be fully completed and we will reply via email within 3 business days with instructions on the Return.

Products must be returned in the original packaging. We do not refund damaged products due to insufficient packaging. Please use a protective outer box to prevent damage in transit. Returns must first be approved.

DON'T use this form to cancel an existing order!!
To cancel an existing order before a shipping label is created, please use the cancel button next to your order, within you order history, inside your account!